Support
Help Center
Everything you need to know about Sky Media Library.
🎬
For viewers
Tokens, streaming, downloads
📤
For libraries
Uploads, HLS, payouts
❓
FAQ
Common questions
📞
Contact us
We reply within 24 hours
🎬 For viewers
How do I buy tokens? ▾
1. Log in and go to My Wallet.
2. Choose a token pack.
3. Follow the mobile money instructions (MTN or Airtel).
4. Copy the transaction ID from your confirmation SMS and paste it into the form.
5. Submit. An admin will verify your payment and credit your wallet — usually within an hour.
How does payment verification work? ▾
Mobile money payments are verified manually by our admin team. This prevents fraud and duplicate submissions. Because our team is in East Africa (EAT), expect verification within 1 hour during business hours (8 AM – 10 PM).
Do I pay once or every time I watch? ▾
You pay once per movie. Once unlocked, you can stream and download it as many times as you want — forever.
Can I stream on my phone? ▾
Yes. Sky Media Library is a Progressive Web App (PWA). On Android, tap the menu in Chrome and choose "Install app" or "Add to Home Screen". On iOS Safari, tap Share → "Add to Home Screen". You can then watch downloaded movies offline.
I paid but I haven't received my tokens yet ▾
Payments are verified manually. Check your wallet page — pending payments are shown at the top. If more than 2 hours have passed during business hours, contact us at support@sky-library.xyz with your transaction ID and phone number.
📤 For libraries
How do I become a library? ▾
2. A Super Admin reviews your account and approves it, usually within 24 hours.
3. Once approved, log in and go to your Library dashboard to upload movies.
What format should I upload movies in? ▾
Sky Media Library streams movies using HLS (HTTP Live Streaming). You need to convert your MP4 to HLS before uploading.
Using FFmpeg (free):
ffmpeg -i movie.mp4 -c:v libx264 -c:a aac -f hls \ -hls_time 6 -hls_playlist_type vod \ -hls_segment_filename "movie01/seg_%03d.ts" \ "movie01/master.m3u8"
Then upload the entire movie01/ folder to /media/hls/movie01/ via cPanel File Manager.
What size should the thumbnail be? ▾
Recommended: 800 × 1200 (portrait, 2:3 ratio). JPG, PNG, or WebP, under 3 MB. This matches the poster cards on the site.
When and how do I get paid? ▾
You earn tokens every time someone unlocks one of your movies. Your dashboard shows total tokens earned per movie and in total.
Payouts are settled monthly via mobile money to the number you provided in your library profile. Contact libraries@sky-library.xyz for payout queries.
How is my content protected from piracy? ▾
All streams are delivered through time-limited signed URLs. Downloads use single-use tokens that expire in 5 minutes. Media files are never exposed directly — every request passes through PHP validation that checks whether the viewer has paid. We also log IP, user agent, and timestamps for every access.
❓ Frequently asked questions
What payment methods do you accept?
MTN Mobile Money and Airtel Money. We're exploring card payments and PayPal for international users.
Can I get a refund?
Tokens are non-refundable once credited. If you were charged twice for the same transaction, contact support and we'll reverse the duplicate.
Can I share my account with family?
Accounts are for personal use only. Sharing credentials may result in permanent suspension. If you'd like a family plan, email us — we're considering it.
Why can't I see a movie I unlocked?
If a movie has been removed by the library or admin (for copyright or quality reasons), you may lose access. In these cases, we credit your wallet with the tokens you paid.
Is the site available in my country?
Yes, Sky Media Library is available worldwide. Mobile money payouts for libraries are currently limited to Uganda, Kenya, Tanzania, and Rwanda.
⚖️ DMCA & content reports
If you believe content on Sky Media Library infringes your copyright, or if you want to report a movie that violates our community guidelines, email:
Include: your name, contact details, the specific URL of the content, proof of ownership or authorization, and a statement of good faith. We respond to all valid reports within 48 hours.